Terms of Use

This website (the "Site") is provided by Suvon, LLC, d.b.a FirstEnergy Home (referred to herein as “FirstEnergy Home,” the "Company," "we," "our," or "us") to the person accessing Site ("you," "your").

You Agree to These Terms by Using this Site

Your access to, and use of, this Site is subject to the following Terms of Use and all applicable laws and regulations. By accessing and using this Site, you accept without limitation or qualification, these Terms of Use.

By purchasing a product or service offered through this Site, you confirm and represent that any products ordered by you are legal to possess and use where you intend to possess and use them and will be used only in a lawful manner.

The Company may, at any time and without notice, modify these Terms of Use by revising them on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You may not modify these Terms of Use except through a writing signed by the Company.

If you do not agree to and accept, without limitation or qualification, these Terms of Use, you are not authorized to use this Site.
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FirstEnergy Home believes strongly in the protection of the privacy of Site users. Our data collection and use practices are set forth in our Privacy Policy, which is incorporated into and made a part of these Terms of Use.
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Information on the Site

This Site and all features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change, suspension or withdrawal, in whole or in part, at any time without notice.

The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time.

We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

In the event that a product or service is mistakenly listed at an incorrect price or with incorrect specifications, we reserve the right to refuse or cancel any orders placed for products listed incorrectly, whether or not the order has been confirmed. If we have already charged you for the purchase and we cancel your order, we will refund you the full amount of the canceled portion of the order.
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User Submitted Content; Prohibited Uses

The Site may, from time to time, offer interactive features that allow users to submit content to the Site. FirstEnergy Home does not and cannot review all such content and is not responsible for such content.  By submitting content to the Site, you represent that you have the right to do so and authorize FirstEnergy Home to reproduce, modify, create derivatives of and distribute same.

By using the Site, you acknowledge that by providing you and other users the ability to view and distribute user-generated content on the Site, FirstEnergy Home is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability related thereto. However, the Company reserves the right, to modify, block or remove communications or materials that it determines to be unacceptable to it in its sole discretion.

Harassment in any manner or form on the Site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Company employee, agent, or representative, or another user of the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, infringing of proprietary rights, invasive of privacy or publicity rights, abusive, illegal, harmful to minors,, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law.  You may not use any robot, spider, or other automatic device, process, or means to access the Site (including for any purposes of monitoring or copying any material on the Site); introduce any malware (including any virus, worm, logic bomb or malicious code) to the Site; transmit or facilitate the transmission of, any advertising or promotional material (including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation); or engage in any other conduct that restricts or inhibits any authorized use or enjoyment of the Site or which may harm the Company, the Site, or other users of the Site.
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Notice; Electronic Communications

By visiting this Site or by sending electronic communications (including emails) to the Company, you (1) consent to receive communications from us electronically, and (2) agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We will communicate with you by email or by posting notices on this Site.
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Terms and Conditions for Products and Services

Products and services sold through this Site are subject to product-specific terms and conditions of sale, which describe your rights and obligations, and limitations for such product or service. The product-specific terms and conditions may be accessed in the description for such product or service. Many services and products offered through the Site are provided by third-parties, who are solely responsible for the products and/or services they provide.
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Paying for Your Order

The product description and ordering information for each product and service offered through this Site, together with the product-specific terms and conditions, will describe the payment option(s) for that product or service.

For products ordered via the Site, typically your credit or debit card will be charged when the item is shipped to you. However, in some instances your order amount will be preauthorized with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When you preorder with a debit card, your card will be debited when you place the preorder. For special delivery items, your card will be charged when you confirm a delivery time.

For one-time services purchased via the Site, typically the credit card or PayPal account associated with your Site account or other payment method provided by you will be charged when the service is completed. For services payable on a monthly, recurring basis, you will be billed in the amount of the installment on or about the first day of each month
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Order Confirmation

Once you submit an order for a product or service offered via the Site, an order confirmation will be issued to you via email. An order confirmation does not signify acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, it may be accepted, declined, or limited as to quantity or other limits for any reason. These limits may be imposed on a per-person, per-household, per-order, or any other basis. If your order is rejected, limited, or otherwise modified, an attempt to notify you using the email address you provided will be made. If an order or part of an order is cancelled that you have already been charged for, then a refund of the full amount of the canceled portion of the order will be made to you.
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Returns and Refunds

In the event you have any concerns about the products or services that you have purchased from the Site, you may request a return and refund for such product or service according to the return policy found on the page for the product or service. Refund requests may be made through the Site or by calling the telephone number listed in the “Contact Us” page of our website www.firstenergyhome.com/customercare
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Third-Party Links

The Site may be linked to websites or electronic services sponsored or operated by third parties. FirstEnergy Home has no control over these linked sites or the content therein, all of which may have separate privacy and data collection practices or policies or separate conditions or terms of use, independent of those herein. If you visit a linked site, the separate practices, policies, conditions or terms of use of the linked site will apply.  The Company makes no warranty of any kind with respect to linked sites and specifically disclaims any responsibility for such sites, their contents, or any products or services made available through them.
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FirstEnergy trademarks on this Site include: FirstEnergy® and FirstEnergy Home™, Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our trademarks without our written permission. Our trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Site, without prior written permission. You are not authorized to use our logo as a hyperlink to our Site unless you obtain our written permission in advance.
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Copyright © FirstEnergy. ALL RIGHTS RESERVED.

All content included on this Site, such as text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software and all rights therein are the property of FirstEnergy Corp. or its suppliers and subject to United States and international copyright and trademark laws. The compilation of all content on this Site is the exclusive property of FirstEnergy Corp. and protected by U.S. and international copyright laws. All software used on this Site is the property of the Company, its affiliates, or its software suppliers and is protected by United States and international copyright laws. By using this Site you agree not to change or delete any proprietary notices from materials printed or downloaded from the Site .
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Notification of Copyright Infringement Under the Digital Millennium Copyright Act (DMCA)

We respect the intellectual property rights of others and require that the people who use the Site do the same. We may terminate the use privileges of users who are repeat infringers of intellectual property rights. Accordingly, you may not submit, post or store any material or content on, or disseminate any material or content over, the Site in any manner that constitutes an infringement of third-party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") to report alleged infringements. If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please send the following information (or any statement of conformance with the DMCA) to us by calling 1-866-987-4305.

  1. Your name, address, telephone number, and email address;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of the allegedly infringing material or content and information reasonably sufficient to permit us to locate the material or content;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed; and
  6. A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

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Disclaimer - Warranty

The Company does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that any defects herein will be corrected, or that this Site or the server that makes the Site available will be free of viruses or other harmful components.  The Company expressly disclaims any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
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By using the Site, you agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet or mobile device account.
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Limitation of Liability

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Export Control

Software and other materials from this Site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from this Site may be downloaded or exported: into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.

The Company does not authorize the downloading or exportation of any software or technical data from this Site to any jurisdiction prohibited by the United States Export Control Laws.
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Users of the Site have the option to create a Site account, including a User ID and password. You are responsible for maintaining the confidentiality of the password for any Site account you create for and you are fully responsible for all activities that occur under any User ID associated with your Site account, whether or not you authorize such activities. Any User ID and password for your Site account shall be for your personal, non-commercial use only. You agree to (a) immediately notify us of any unauthorized use of your User ID or password of which you become aware, and (b) exit from your account at the end of each session.
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Law and Jurisdiction

These Terms of Use and your use of the Site are governed by the laws of the State of Ohio, without regard to its choice of law provisions. The courts of general jurisdiction located within the State of Ohio, will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use and/or the Site.
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Termination of Use

By using this Site, you agree that you or we may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the Site at any time without notice.
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The Company may assign its rights and duties under these Terms of Use to any party at any time without notice to you.
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Contact Us

For any inquiries regarding these Terms of Use, contact us at 1-866-987-4305.

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FirstEnergy Home, is an unregulated subsidiary of FirstEnergy Corp. FirstEnergy Home, is not the same company as FirstEnergy Corp. The prices of FirstEnergy Home, products and services are not regulated by the state utility commissions. You do not have to purchase any product and/or service from FirstEnergy Home, in order to receive the same quality regulated services from FirstEnergy Corp.’s regulated electric utilities – Ohio Edison Company, The Cleveland Electric Illuminating Company, The Toledo Edison Company, West Penn Power Company, Pennsylvania Power Company, Pennsylvania Electric Company, Metropolitan Edison Company, Jersey Central Power & Light Company, Monongahela Power Company, and The Potomac Edison Company.