Privacy Policy

Suvon, LLC, d.b.a FirstEnergy Home (referred to herein as “FirstEnergy Home,” the "Company," "we," "our," or "us") is dedicated to protecting the privacy of and providing the highest level of service to its customers. This Privacy Policy discloses our privacy practices and how we may use the information that we gather on our website, www.firstenergyhome.com (the “Site”), or that persons accessing the Site (“you,” “your”) provide to FirstEnergy Home through other means.  By using the Site or voluntarily providing information to us, you consent to the terms of this Privacy Policy.
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Information We Collect and Use

The information we gather may include personal information (such as name, home or business address, email address, telephone number and other personal identifiers) and comes from a variety of sources, such as:

  • Information you enter on the Site (for example, if/when you register on the Site);
  • Information that you provide to us when you communicate with us;
  • Information about your purchases of products and services
  • Information gathered by our business associates (i.e., other entities with which we have business relationships)
  • Information collected when you visit web pages associated with FirstEnergy Corp. and any subsidiary or affiliate thereof. 
  • Information we receive from your browser and record on our server logs, including your Internet Protocol address, your web browser software, the pages you visit, your activity or your “clickstream” while visiting the Site and other information gathered through cookies and similar tracking technologies.  (See “Cookies” description below.) 
  • Information we obtain from others at your request or with your consent.

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Information Sharing and Disclosure

FirstEnergy Home does not rent, sell, or share personal information about you with other companies or their employees, except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  • We provide information to trusted business associates who work on behalf of, or with, FirstEnergy Home under confidentiality agreements. These companies may use your personal information to manage services and transaction information about you that is provided by FirstEnergy Home to offer additional goods and services.  However, these companies are not authorized by us to share this information with others.
  • We provide information when required by law in response to subpoenas, court orders, or legal process, or to establish, protect or exercise our legal rights or defend against legal claims.
  • We may share information when necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of FirstEnergy Home’s policies, or as otherwise required by law.
  • We may transfer information if FirstEnergy Home is acquired by, sold to or merged with another company.

In addition, we may provide aggregate statistics about visitors to our Site, such as volume, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information.
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The Site uses web “cookies,” which are small pieces of information stored on your computer’s browser and used to connect your computer with stored information about your activity on the Site, searches, preferences and product purchases, both within the same visit and from one visit to the next. Examples of this type of data include account preferences, pages accessed, searched terms or addresses entered, and previous visits to a site. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies from the Site, you may not be able to use certain features and some areas of the Site may not function fully when you view them or receive a promotion tailored to you. The Site does not control and does not guarantee the effectiveness of browser-based tools for managing cookies.

We or our business associates may also use Flash cookies (also known as Local Shared Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash and, like web cookies, is used to customize an online experience, facilitate processes, and store user settings. Flash cookies help us improve our Site by measuring which areas are of greatest interest to customers and may be recognized by other sites or by our marketing or business associates. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services intended to make your online experience more efficient and enjoyable.

We may also enter into agreements with third parties that possess technology that allows the Site to customize the advertising and marketing messages you receive on the Site. Your personal information may be shared with these third parties for this purpose.

The Site may also use Google Analytics and the third-party cookie DoubleClick to optimize our Site based on the traffic we receive and to assist with marketing. To learn more about Google Analytics, including options for opting out and/or managing the ads you may see online please visit:  www.google.com/policies/privacy/partners.  Additional information regarding online advertising is available at: https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.
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Your Choices Regarding Collection, Use, and Distribution of Your Information

By accessing this Site or by voluntarily providing information, you consent to the collection and use of your personal information as described in this Privacy Policy. If, in connection with your use of a particular service, we ask to use your data in a way not described in this Policy and you do not wish to permit that use, you may choose not to use the particular service. 

You can edit your FirstEnergy Home account information at any time. However, we reserve the right to send you certain communications relating to products and services offered by FirstEnergy Home, including announcements, administrative messages and other communications that are pertinent to your FirstEnergy Home account, without offering you the opportunity to opt-out of receiving them.

If you reside outside the U.S., your information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By using this Site and providing information to us, you consent to such transfer to, and processing in, the U.S.
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How to Access, Correct, and Update Your Information

If you wish to access information that you have submitted through this Site or to request the correction of any inaccurate information you have submitted through this Site, please contact us at FEHCustomerService@firstenergycorp.com.
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FirstEnergy Home is committed to data security.  We use industry-standard security techniques on the Site to help protect against the loss, misuse or alteration of information collected from you. When you access your account information or transmit personal information to the Site, that information is stored on servers that we use commercially reasonable measures to secure from unauthorized access or intrusion.  FirstEnergy Home has installed 128-bit “Secure Socket Layer” encryption software to limit access to the information you transmit to the Site. However, while we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet.
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Updates or Changes to this Privacy Policy

This Privacy Policy is revised from time to time as we add new features and services, as laws change, and as industry privacy and security practices evolve.  When we do so, we will post the new Privacy Policy on this page and change the date at the bottom.  We encourage you to return to this page periodically to check for updates.  
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Other Sites

Our Site may contain links to other sites, including those of our business associates. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.
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Children’s Privacy

FirstEnergy Home does not knowingly solicit or collect personal information online from individuals under the age of 18 without prior verifiable parental consent.  If FirstEnergy Home learns that an individual under the age of 18 has submitted personal information online without parental consent, it will take all reasonable measures to delete such information from its databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).  If you become aware of any personal information we have collected from an individual under age 18, please contact us at FEHCustomerService@firstenergycorp.com.

Your California Privacy Rights

This Privacy Policy describes how we may collect and share your information for marketing purposes, as described above.  California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information.

To request any information and for any questions about our privacy practices and compliance with California law, please contact us as set forth below.
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Contact Us

If you have questions or concerns about this Privacy Policy, please feel free to contact us at FEHCustomerService@firstenergycorp.com.

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FirstEnergy Home, is an unregulated subsidiary of FirstEnergy Corp. FirstEnergy Home, is not the same company as FirstEnergy Corp. The prices of FirstEnergy Home, products and services are not regulated by the state utility commissions. You do not have to purchase any product and/or service from FirstEnergy Home, in order to receive the same quality regulated services from FirstEnergy Corp.’s regulated electric utilities – Ohio Edison Company, The Cleveland Electric Illuminating Company, The Toledo Edison Company, West Penn Power Company, Pennsylvania Power Company, Pennsylvania Electric Company, Metropolitan Edison Company, Jersey Central Power & Light Company, Monongahela Power Company, and The Potomac Edison Company.