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Monitored Home Security

Whether you rent or own, FirstEnergy Home™ Monitored Security helps keep your family and home protected with customizable home security solutions. Whether you are across town or across the country, FirstEnergy Home helps brings you peace of mind with smarter home security backed by trusted providers.
We provide you with an easy to set up, simple to use, all-in-one and affordable monitored security solution.
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Doorbell Camera

Why Choose FirstEnergy Home™ for Monitored Security?

Our monitored home security systems let you watch over your loved ones, help protect your valuables and may deter crime while giving remote access to your home. A security system may even lower your homeowner’s or rental insurance.

Doorbell Camera

Smarter home automation, energy management and home safety are all at your fingertips. We help to seamlessly integrate all the latest smart home technology, putting you in control of your home.

  • Powered by Alarm.com, a platform used by millions of users worldwide.
  • Encrypted, Tested, Private - Security and data privacy are built into the core of every package
  • Voice Control – works with Google Home®, Amazon Alexa® and Apple’s Siri®

Doorbell Camera

Reliable Network

We use a cellular service so we’re always on even if your Wi-Fi isn’t.

Smart Locks

24/7 Monitoring

We’ve partnered with the industry leading 911 call center so that you’re always protected.

Ping Camera

Easy Installation

Setup your customized security system on your own or have one of our professionals install the equipment for you.

24x7 Video Recording

All In One App

Control your entire system from anywhere using your smartphone.

FAQ's

Yes, a professional monitoring agreement is required in order for us to provide monitored home security as a service for your home. We believe that professional monitoring is a key part of any smart property, so we make sure it’s included with every system we provide. We will walk you through everything needed after your purchase.

Yes! All the products you purchase for your monitored home security system come with a one-year manufacturer’s warranty.

Absolutely not. Data privacy and security are a core part of your monitored home security system. What happens in your home stays in your home. Your data is never sold for advertising revenue, and we go to great lengths to make sure it’s securely protected. This includes what you purchase from us, your passwords, along with all the activity happening in your home.

The Touchscreen Panel is built with multiple wireless radios and a dedicated fourth generation long-term evolution (4G LTE) cellular module for dual path communication (Wi-Fi and LTE). Every smart product, camera and sensor uses encrypted wireless signals (Wi-Fi, Z-Wave, S-Line) to communicate with each other, through your Touchscreen Panel, over Wi-Fi and throughout the home.

Unlike a traditional alarm system that only alerts you if the alarm goes off, our home security system constantly monitors the activity of all the devices in your home 24/7, whether your system is armed or not. This means your monitored home security system can be helpful for emergency and non-emergency situations.

All the signals from the monitored home security system are sent using dual-patch technology (using both Wi-Fi and dedicated, encrypted 4G LTE cellular connection) for fast and reliable communication. In the event of an emergency, that signal is instantly sent to our Professional Monitoring call center, staffed 24/7 by licensed professional monitoring specialists. The trained staff members receive these real-time alarm signals from the monitored home security system and can immediately dispatch the proper emergency personnel directly to your home.

Every other event is recorded in an easy event history (for example, motion sensor activated, door opening/closing, light turned on). You can create customized notifications, automations and rules based on what you have. For example, you can have the lights turn on automatically after sunset if you open the front door!

If you experience a false alarm at your location, please give our professional monitoring specialists a call at 866-228-0271. We’ll verify your identity with your verbal passcode and will then work quickly to cancel any emergency services that have been dispatched.

Your FirstEnergy Home monitored security system is almost entirely wireless, communicating through encrypted wireless signals in the home (Wi-Fi, Z-Wave, S-Line) and to our secure servers using dual-patch technology (Wi-Fi and 4G LTE). No wires or holes in your home, no wires to cut or disable, no landline necessary.

Certain products (Touchscreen Panel, Wi-Fi Cameras) require a dedicated 110v Standard Outlet for power, but all data is transmitted wirelessly.

Pets that are under 40lbs will not trigger your motion sensors. To avoid false alarms triggered by larger pets, we suggest you follow the recommendations provided to you with your setup instructions to best avoid any false alarms when you are not home.

It’s Easy! Simply visit FirstEnergyHome.com/monitoredsecurity and browse all the available products. Determine the products you would like to add, call 866-228-0271 and our monitored home security specialist will assist you.

When you receive your equipment, simply open the box, plug in your new Touchscreen Panel, then follow the step-by-step instructions included for each piece of equipment. Almost all of our products are as simple as peel-and-stick or plug-and-play. We pre-program and setup all your new equipment so it really is an easy self-setup.

Depending on your zip-code, we do offer professional installation! This would include products like our Smart Door Lock, Smart Thermostat, Doorbell Camera, Wi-Fi Outdoor Camera, etc. as well as the basic touch screen control panel and monitoring sensors.

Our Professional Installation is comprehensive and designed to get you off to a great start by thoroughly familiarizing you with your FirstEnergy Home monitored security system and ensuring that you can manage and control it using the app, or touch screen panel. Your technician will install your selected devices where you need them, program them into your system, test to ensure they are working properly, and guide you through activating your account.

Once your monitored home security system has been installed, configured and activated, we spend whatever time is required to educate you on how to download the mobile app, access the Customer Portal, and what to do in the event of an emergency. In addition, the Installation technician will:

  • Explain how to manage all of your smart home devices and add new ones
  • Demonstrate how to create device rules, set up schedules and set scenes (if applicable)
  • Show you how to create logins and add new users on the control panel and the Customer Portal
  • Explain how to integrate voice control for devices that allow it (if applicable)
  • Explain how to access video feeds and analytics (if applicable)

Once training is complete and you are comfortable with your new monitored home security system, the Installation technician will install a small yard sign to identify that your home is protected. Our goal with Professional Installation is to provide you with complete satisfaction with your system while ensuring that you are fully confident in its operation and management.

Here is a list of all smart speakers, voice assistants, and audio systems that are currently compatible with your monitored home security system:

  • Amazon Alexa™
  • Google Home
  • Siri® Shortcuts on Apple™ iOS devices
  • Sonos® Wireless Speakers

Note: Support and functionality might be limited for products not sold directly from FirstEnergy Home™. We are more than happy to assist with integrating these products, but are not responsible for their functionality.

“Amazon” and all related Marks are trademarks of Amazon.com, Inc.
“Google Home” is a trademark of Google LLC.
“Apple” and all related Marks are trademarks of Apple, Inc
“Siri” is a trademark of Apple, Inc.
“Sonos” is a registered trademark of Sonos Inc.
“FirstEnergy Home” is a trademark of FirstEnergy Corp.

Here is a list of all light switches, light bulbs, and plug-in light modules that are currently compatible with your monitored home security system:

  • Jasco / GE®
  • In-Wall Switch, Paddle (46562)
  • In-Wall Switch, Toggle (46563)
  • In-Wall Dimmer, Paddle (46564)
  • In-Wall Dimmer, Toggle (46565)
  • Outdoor Switch (14284/14311)
  • Plug-In (28166, 28170 | 28168, 28172)
  • GoControl™ / Linear™
  • In-Wall Switch (WS15Z5-1)
  • In-Wall Dimmer (WD500ZD-1)
  • 3-Way Wall/Dimmer Switch (WT00Z5-1)
  • Plug-In (PS15EMZ5-1, PD300EMZ5-1)
  • Single Wall Outlet (WO15Z-1)
  • Leviton™
  • In-Wall Switch (DZ15S)
  • In-Wall Dimmer, Paddle (DZ6HD)
  • Plug-In (DZPA1, DZPD3)
  • Eaton™
  • Wireless Switch (RF9601D)
  • Wireless Accessory Switch (RF9617D)
  • Universal Smart Dimmer (RF9640-ND)
  • Smart Accessory Dimmer (RF9642-ZD)
  • Duplex Receptcle (RFTR9605-T)
  • Deako™
  • Scene Controller Dimmer (DS-CDMB-WHWH-UCX)
  • Scene Controller Switch (DS-CSMB-WHWH-UCX)
  • Smart Switch (DS-CSMM-WHMC-UCX)
  • Inovelli™
  • Black Series (LZW30)
  • Red Series with Scenes (LZW30-SN, LZW31-SN)
  • Black Series (LZW31)
  • RGB Light Bulb (LZW42)
  • Lutron™
  • Caséta Wireless with Smart Bridge or Smart Bridge Pro
  • RA2 Select
  • RadioRA 3
  • RadioRA 2 with firmware version 6.1.0 + (RadioRA is not compatible)
  • Homeworks QS with firmware version 5.1.0 +

Note: Support and functionality might be limited for products not sold directly from FirstEnergy Home. We are more than happy to assist with integrating these products, but are not responsible for their functionality.

“GoControl and Linear” are trademarks of Nortek Security & Control LLC.
“GE” is a registered trademark of General Electric Company
“Leviton” is a trademark of Leviton Manufacturing Co.
“Eaton” is a trademark of Eaton Corporation
“Deako” is a trademark of Deako Inc.
“Inovelli” is a trademark of Inovelli LLC.
“Lutron” is a trademark of Lutron Electronics Co.

Here is a list of all smart thermostats that are currently compatible with your monitored home security system:

  • ecoBee® Thermostats (ecobee4, ecobee3 lite)
  • Google Nest Thermostat
  • Lux Kono Z-Wave Smart Thermostat (KN-ZW-WH1-BO4)
  • Lennox iComfort™ (E30, M30, S30)
  • Honeywell® T6 PRO Z-Wave
  • Stelpro™ Line Voltage Thermostat (STZW402,Version 01.06+)
  • Trane Z-Wave Thermostat (TZEMT400AB32MAA)
  • Z-Wave® Communicating Thermostat (TBZ48D, TZ45D)
  • Linear Thermostat (FC-TBZ48)
  • Radio Thermostat (CT110 –Z-Wave FW v10.6+)
  • 2GIG™ Z-Wave Plus Battery Powered Thermostat (2GIG-S-1)

Note: Support and functionality might be limited for products not sold directly from FirstEnergy Home. We are more than happy to assist with integrating these products, but are not responsible for their functionality.

“Google Nest Thermostat” is a trademark of Google LLC.
“ecobee” is a registered trademark of ecobee, Inc.
“Honeywell” is a registered trademark of Honeywell International, Inc.
“2GIG” is a trademark of Nortek Security & Control LLC.
“iComfort” is a trademark of Lennox Industries, Inc.
“Stelpro” is a trademark of Stelpro Design Inc.
“Z-Wave” is a registered trademark of Sigma Designs

Currently, most popular Z-Wave locks on the market are currently compatible with your monitored home security system.

  • Kwikset®
  • 888 Touchpad (Z-Wave Plus Version)
  • 910 Touchpad (Z-Wave and Z-Wave Plus Version)
  • 914 Touchpad (Z-Wave and Z-Wave Plus Version)
  • 916 Touchscreen (Z-Wave and Z-Wave Plus Version)
  • Obsidian (Z-Wave Plus Version)
  • Schlage™
  • BE468ZP Touchscreen (2019 or later)
  • BE469ZP Touchscreen (2019 or later)
  • Encode Smart Wi-Fi Deadbolt
  • Yale®
  • YRD256 SL (Z-Wave version)
  • YRD156 SL (Z-Wave version)
  • YRD226 Touchscreen (Z-Wave version)
  • YRD216 Push Button (Z-Wave version)
  • B1L Push Button (Z-Wave version)

"Kwikset" is a trademark of Kwikset Corporation
"Schlage" is a trademark of Schlage Lock Company LLC.
"Yale" is a registered trademark of AssaAbloy
YRD226 Touchscreen (Z-Wave version)
YRD216 Push Button (Z-Wave version)
B1L Push Button (Z-Wave version)


© 2022 FirstEnergy


FirstEnergy Home and any FirstEnergy affiliates are not affiliated with the manufacturer of the products, nor is there any endorsement or sponsorship between the product manufacturer of the products and FirstEnergy Home or any of its affiliates.