Customer Care

For assistance with products and services ordered through FirstEnergy Home, please contact the service providers at one of the toll-free numbers listed below.

FirstEnergy Home Sales

Questions & Concerns: 866-987-4305

FirstEnergy Home Customer Support

Questions & Concerns:
855-330-6672 Hours of Operation: Monday-Friday 8-5p ET

HomeServe: Home Repair Plans

Questions & Claims: 833-950-0087

Home Connections Customer Care

  • ADT: 800-509-7248
  • AT&T: 800-288-2020
  • CenturyLink: 877-348-9005
  • Cox: 844-809-8836
  • DIRECTV: 800-531-5000
  • Frontier: 800-239-4430
  • HughesNet: 866-347-3292
  • Mediacom: 855-633-4226
  • RCN Customer Care: 800-746-4726
  • Spectrum: 833-267-6094
  • Vivint: 800-216-5232
  • Windstream: 800-347-1991
  • WOW! Customer Care: 866-496-9669
  • XFINITY: 800-934-6489

FirstEnergy Home, is an unregulated subsidiary of FirstEnergy Corp. FirstEnergy Home, is not the same company as FirstEnergy Corp. The prices of FirstEnergy Home, products and services are not regulated by the state utility commissions. You do not have to purchase any product and/or service from FirstEnergy Home, in order to receive the same quality regulated services from FirstEnergy Corp.’s regulated electric utilities – Ohio Edison Company, The Cleveland Electric Illuminating Company, The Toledo Edison Company, West Penn Power Company, Pennsylvania Power Company, Pennsylvania Electric Company, Metropolitan Edison Company, Jersey Central Power & Light Company, Monongahela Power Company, and The Potomac Edison Company.