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Customer Care

For assistance with products and services ordered through FirstEnergy Home, please contact the service providers at one of the toll-free numbers listed below.

FirstEnergy Home Customer Support

Questions & More Information:

Hours of Operations:

  • Monday-Friday 8a-5p ET

FirstEnergy Home Electrical Surge

Questions & Claims:

Hours of Operations:

  • Monday-Friday 8a-5p ET

HomeServe: Home Repair Plans

Questions & Claims: 833-950-0087

Home Connections Customer Care

  • AT&T: 800-288-2020
  • Astound Broadband: 800-746-4726
  • CenturyLink: 877-348-9005
  • Cox: 844-809-8836
  • DIRECTV: 800-531-5000
  • Frontier: 800-239-4430
  • HughesNet: 866-347-3292
  • Mediacom: 855-633-4226
  • RCN Customer Care: 800-746-4726
  • Spectrum: 833-267-6094
  • Windstream: 800-347-1991
  • WOW! Customer Care: 866-496-9669
  • XFINITY: 800-934-6489
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FirstEnergy Home, is an unregulated subsidiary of FirstEnergy Corp. FirstEnergy Home, is not the same company as FirstEnergy Corp. The prices of FirstEnergy Home, products and services are not regulated by the state utility commissions. You do not have to purchase any product and/or service from FirstEnergy Home, in order to receive the same quality regulated services from FirstEnergy Corp.’s regulated electric utilities – Ohio Edison Company, The Cleveland Electric Illuminating Company, The Toledo Edison Company, West Penn Power Company, Pennsylvania Power Company, Pennsylvania Electric Company, Metropolitan Edison Company, Jersey Central Power & Light Company, Monongahela Power Company, and The Potomac Edison Company.